Hi, how can we help you?

We split bulk orders (730 pills or more) into several packages and ship them separately every 5 - 7 days to avoid any issues at customs and to reduce instances of entire shipments being confiscated and destroyed.

However, if your package doesn’t arrive owing to an error on behalf of the postal services, or was returned to sender, we will re-ship your order for free if it has not yet been received 30 days after dispatch. Alternatively, you can opt for a refund. Should you have any redelivery-related inquiries, please contact us.

If the order you received from us is incomplete or contains products you did not order, please contact us. If your order was incorrectly packed, we will send the correct or missing product as quickly as possible.

COVID-19 Impacts

The virus has caused lots of weird stuff to happen worldwide with logistics, especially things that are shipped out of India, Dubai, or Singapore. Some packages get delivered in just 10 business days, some in a few weeks, some - in 1-2 months even for orders sent from the same location on the same day.

As of June 2022, none of our shipments require a signature upon delivery. Your package will be left if it's safe to do so. We will try to deliver your package to your mailbox.

During the COVID crisis tracking updates may not be available at all - postal providers optimize and speed up their operations worldwide by skipping package scanning.

Once your order is in-country, please use your local governmental postal service for the best tracking updates. Additionally, you can track all of your shipments at 17Track.

Once your order is in-country, please use your local governmental postal service for the best tracking updates. Additionally, you can track all of your shipments at 17Track.

👉 USPS Tracking for all US orders except for orders that have an FR suffix (LKxxxxxxxxxFR);

👉 India Post for packages dispatched to the UK from India (EAxxxxxxxxxIN or RMxxxxxxxxxIN);

👉 Australia Post for packages dispatched to Australia from India and Singapore (EMxxxxxxxxxIN or LTxxxxxxxxxSG);

👉 Asendia website for orders that have an FR suffix regardless of the destination country (LKxxxxxxxxxFR);

👉 Singapore Post for packages dispatched from Singapore for more accurate results (LTxxxxxxxxxSG);
👉 17Track for packages dispatched from Dubai via Emirates Post for more accurate results (RRxxxxxxxxxAE);

👉 Swiss Post website for orders that have an CH suffix regardless of the destination country (LPxxxxxxxxxCH);

 

COVID-19 Update >

 

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